Product Support

Your continued enjoyment of our products is very important to us. We want to know that every product we've sold is sounding and looking great. That's why we supply each product with a 1-year warranty on parts and labour. If something goes wrong with your product either in or out of warranty, please let us know about and we'll try to help you.

Do not ship your product to us without an RMA number.

To get support from us:

Record the Serial Number and Date/Place of Purchase - This is very important. The serial number is located on the bottom of the product.
Send us Email - Please send us the serial number/place of purchase, and a description of the problem via email to: info@kilpatrickaudio.com We will issue an RMA number via email.
Ship us the Product - Send the product clearly marked with the RMA number to the address that we provide you. Please use the original packaging. You pay to ship to us, we ship it back for free.

For all product support questions, or to request an RMA number, contact us by email: info@kilpatrickaudio.com